I’m a Salesforce admin. On a personal level I like it because it’s kind of a mess and I can spend time on random crap. That’s not to say that I think it’s GOOD.
Last week I had some issue and decided to give Agentforce a chance before opening a case. It rephrased a standard help page I had already read. I rephrased my question with more detail. It rephrased the same help page again. I opened a case.
Turns out what I was seeing was a known issue. Support gave me a link to the page and a fix was already pending. So the bot that they are using for case deflection doesn’t appear to search known issues at all. If you’re trying to get everyone to buy into a product, your implementation of it should be strikingly good at what it’s supposed to do.
lol, one of our suppliers just changed to them 1.5 years ago.
Someone managed to fuck the portal software up so much that all the ö you type in a support case get replaced by o, both in the webview and the emails. The ä and ü work fine. It’s extra fucked.
And our support team sits in Germany, we write in German sometimes. When we use English it is only for the benefit of their Tier 3 guys.
Plus the implementation of two factor sign in is now delayed by half a year already. It seems to me more developers could be helpful
I’ll save you a click: AI bullshit.
Someone on HN said this is basically a cover for the fact that they’ve been in a hiring freeze since 2023.
We will have more salespeople next year because we really need to explain to people exactly the value that we can achieve with AI. So, we will probably add another 1,000 to 2,000 salespeople in the short term.
Well, good luck!
I can’t wait for the AI bubble to burst. It’s going to be hilarious to see these kinds of CEOs falling flat on their faces. Unfortunately, it will not be the CEOs who will suffer the most from the consequences.
I hope it bursts soon. It’s not creating any hiring activity, which is what we little people in the industry need. But it is disruptively shifting things around and stealing funding from everything else as companies panic to put forth some kind of trash so they aren’t seen as being “behind.”
The funny thing is it’s easier to replace salespeople with AI than developers. They should be losing salespeople first!
It’s not about business optimization, it’s about not having to defer to someone’s knowledge from the position of power.
AI bubble makes so much sense when you start looking at it this way.
I think it’s just that MBA types see engineering and support as costing money and sales as making money.
Precisely this. This is, in my view, the biggest lie American MBA schools forced down to the society: the notion that, if you can’t quantify the value of support and engineering then it does not matter. That is just a side effect of how limited accounting is as a tool to measure value and of how unimaginative accountants are, as a class of professionals.
Then MBA schools don’t directly say it but do condone the notion that one can always squeeze more profit from less cost, which works in the beginning but at the end throws the company into a potentially unrecoverable corner (Boeing), damaging people’s lives, suppliers’ businesses, and the community at large.
Salesforce
I wish you the worst of luck, you are an awful company that makes finnicky garbage software. In my many years as an IT professional, I have never, at any point, heard anyone say anything positive about Salesforce, ever.
Enterprise software is weeeeeeird. Salesforce, JIRA, Workday… these are terrible products by user standards. But they get purchased on other strengths, obviously. Compatibility with other shit software being high in the list. Configurability. Access control. Permissions roles. Some shit. I dunno. All I know is that every time we have to do something in Workday our HR department literally sends out a PowerPoint of step-by-step instructions on how to do it.
^expensive ^finicky ^garbage
