I agree to an extent, the user already uses a cloud service. So they have to trust the provider.
And as far as a bed goes, I suppose you can’t expect the customer to ssh into it if something goes wrong and you have to fix it.
Both seems reasonable to me.
Imagine the pace you can just dump out new voice lines for items, maps, general quibble etc that you’d never get the budget to bring a bunch of VAs into studio to do for updates